TransUnion COVID-19 resources Advocacy of policy changes Consumers continued to be impacted by → The Credit Access and Inclusion Act, sponsored by Senators Tim Scott of South Carolina COVID-19 throughout 2021, and sought to and Joe Manchin of West Virginia, encourages alternative financial data to be reported to leverage tools and hardship programs to credit reporting agencies, helping consumers establish and enhance their credit through help manage their household finances. payments they are already making. COVID-19 Essential Resources → The Building Credit Access for Veterans Act, sponsored by Senators Scott and Richard TransUnion’s webpage connects Blumenthal of Connecticut, supports our veterans, many of whom have not been able consumers to practical resources, such to build their credit through traditional means, by directing the Department of Veterans as credit counseling and lender financial Affairs to create a pilot program to consider alternative financial data in its accommodation plans. lending programs. Managing Credit Through Financial Hardship TransUnion’s managing credit blog offers TransUnion continues to evolve its financial inclusion strategy to pursue new practical tips in navigating uncertainty and opportunities to expand financial inclusion and opportunity around the world. maintaining financial health. Over 40,000 individuals accessed the blog since its launch in 2020. Consumer Pulse Surveys TransUnion conducted quarterly global Consumer Pulse Studies in 2021 to measure economic hardship during the global pandemic outbreak. Policymakers and customers used the studies to better understand consumer challenges and identify struggling segments of the population. The Game Plan TransUnion partnered with VantageScore, American Express and CNN to launch The Game Plan. This financial education series addressed topics, such as: protecting credit during crisis, understanding cash flow and managing stress during financial hardship. FINANCIAL INCLUSION TRANSUNION | 2021 SUSTAINABILITY REPORT 15